Epic holds the patient's registration, insurance and appointments. Outcomer shows your front-desk and patient access staff each step of your own check-in and scheduling procedures, on screen, as they work.
Book a 10-minute demoAfter the demo, we’ll set up your department free of charge. A small trial confirms it’s accurate, then a larger trial measures the drop in support queries.
We check every step works before your staff see it.
Outcomer isn’t a library of ready-made Epic guides. We build your guides from your own procedures, on your own Epic set-up, and test each one before your staff use it.
Your front-desk and patient access staff get the answer on screen, in Epic and the systems around it, instead of interrupting a colleague or raising a ticket.
Training covers the basics. When a question comes up later, Outcomer answers it inside Epic, from your own procedures, while your front-desk and patient access staff work.
General answers for the standard product. Your own set-up may differ, and that’s what Outcomer follows.
In some set-ups, yes. In Patient Lookup, choose Scan Patient and scan the barcode on the licence. Epic looks for a matching patient. If there isn't one, it fills in name, legal sex and date of birth so you can create a record. Your set-up may differ.
When a coverage is created from a real-time eligibility (RTE) response and the subscriber is the patient, Epic can fill in the subscriber details for you, without clicking Pull Info. Your set-up may differ.
Linking a new document to a coverage that already has documents marks the existing ones as expired. The Coverage Linking window opens after you scan a coverage document, or from Link to a Coverage.
Linked documents show the coverage name with an umbrella icon. A red X on the icon means that coverage has expired.
In Patient Station, click LOA Update, enter the changes and update the leave. This applies to admitted patients. Your set-up may differ.
Cancelling opens the Cancel Appointments window. Choose Cancel or Reschedule there and the window closes by itself. Linked appointments show in the Related Appointments section on the right, so you can see what else may need to move. Your set-up may differ.
When you set an appointment's status to Canceled on the End of Day Status List, a Cancel Reason field appears so you can record why. You can also correct the visit type and provider on the same list. Your set-up may differ.
Yes. Select Show removed appointments, find the appointment and click Add Back. Double-click the best number to open the patient's contact details when you call. Your set-up may differ.
Yes. In this set-up the copay is attempted at check-in, and only if the patient saved a payment method during eCheck-In. A failed copay does not stop the visit from being arrived and completed. If the video call drops after the copay is taken, the patient may be owed a refund. Your set-up may differ.
Not Started means the patient has not begun. Not Offered means they have no active MyChart account. In Progress means they are working through it. Completed means their personal, guarantor and insurance details, questionnaires and signed documents are done. Hover over the status for more detail. Your set-up may differ.
In registration, open Additional Demographics and go to Communication Preferences. Choose Appointments, then Appointment Information, and update the text message and email settings the patient asks for. A patient needs a current mobile number or email, with these preferences switched on, to get eCheck-In messages.
Yes. Most scheduling starts from the patient's Appointment Desk. Check first whether the patient has an active appointment request, so you book against it rather than creating a duplicate. If an existing appointment just needs a different date, use the cancel and reschedule workflow instead of booking a new one. Your set-up may differ.
If your front-desk and patient access staff ask questions like these every week, Outcomer answers them on their own screen, using your own Epic set-up and procedures.
See which Epic tasks staff ask about most, which procedure answered each question, and whether it was finished or passed to your support desk. Your IT team can export it at any time.
Outcomer never reads, uses or keeps the data in your systems. It finds each box and button by its label, never what’s typed in it, takes no screenshots, and works from your procedures, not your records.