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Copilot and AI assistants

Make your AI assistant an expert in how your organisation works.

Outcomer works with Copilot, ServiceNow Now Assist and other AI assistants in two ways. It gives them your procedures, systems and guides, so their answers are right for your firm. And when staff need to be shown how, they hand over to Outcomer, which guides them step by step on their own screen.

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Why add Outcomer to your AI assistant.

Your procedures, not general knowledge.Your assistant answers how your firm does each task, not how the software works in general.
From an answer to the task done.A written answer still leaves staff to find every field. Outcomer shows them each step on screen.
Across your systems.Including tasks that move between several systems, and systems built in-house.
Nothing for your team to build.We map your procedures and keep them up to date as your systems change.

How it works.

  1. 1Staff ask in the assistant they already useFor example, “How do I record a settlement?” in Copilot or ServiceNow.
  2. 2It answers from your proceduresOutcomer gives it your own procedures, so the answer is how your firm does the task.
  3. 3Outcomer guides them on screenOne step at a time, with the box or button outlined in green, until the task is done.

Works with Microsoft 365 Copilot, ServiceNow, ChatGPT Enterprise, Claude, Gemini and other AI assistants.

See step 3 on screen.

Outcomer showing a claims handler how to record a settlement, with the box or button to use outlined in green.

Your client data stays yours.

Outcomer never reads, uses or keeps the data in your systems. It finds each box and button by its label, never what’s typed in it, takes no screenshots, and works from your procedures, not your records. It records only the questions staff ask, with client details removed, so you can see where help is needed.

How Outcomer keeps your data safe

See Outcomer guide a real task.

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