Your vendor’s AI knows the software.
Outcomer knows your organisation.

Every firm is unique. Your AI should be too. Outcomer learns your systems, your procedures and the questions your staff ask, creating an AI support expert that understands how your organisation works.

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Outcomer showing a claims handler how to record a settlement, with the box or button to use outlined in green.

How Outcomer compares.

What your staff rely on today, where it falls short, and what Outcomer does instead.

Manuals, videos and written proceduresStaff have to find the right document, then work out where each step is on their screen.With Outcomer: each step is shown on the screen they’re working on, at the moment they need it.
Asking a colleague or the service deskIt interrupts someone else, and the answer depends on who you ask.With Outcomer: the same answer every time, from your own procedures, without escalating.
Copilot, ServiceNow Now Assist and other AI assistantsThey can find your documents, but they can’t match each step to your screens or show staff where to click, and nobody keeps them in step when a system changes.With Outcomer: your assistant answers from procedures we’ve matched to your actual screens, and Outcomer guides staff through the task on screen.
On-screen tour toolsYour team has to record and maintain every walkthrough.With Outcomer: we map your procedures to your systems automatically, and anything unclear is raised for review, never guessed. We keep every guide up to date. Nothing for your team to build.

Enterprise on-screen guidance, without the build and upkeep.

Most on-screen guidance tools need your team to create, test and maintain every walkthrough. Across hundreds of tasks, that becomes a job in itself.

Outcomer works differently. It maps your procedures to your software automatically, builds the guides, and checks every step on your actual systems before any guide goes live. Anything unclear is raised for review, never guessed.

We keep the guidance up to date as your systems and procedures change, so your team has no library of walkthroughs to manage.

More support coverage, from a knowledge bank that understands your systems and procedures.

	A walkthrough library	Outcomer’s knowledge bank
What it covers	The tasks someone has built a walkthrough for	Those tasks, plus new tasks guided from steps already tested
Adding a task	Someone writes and tests another walkthrough	Tested steps are reused, so new tasks need less building
Keeping it current	Each walkthrough is updated one by one	We update the shared steps once, and every guide that uses them follows
Untested steps	Depends on how carefully each walkthrough was built	Never used: Outcomer only guides with steps that have passed its checks

Better support. Less disruption. Work done right.

Fewer interruptions.Staff get help without stopping colleagues or escalating routine questions to the service desk.

Faster training and onboarding.New starters learn as they work, with step-by-step guidance on their own screen.

Less guessing. More right first time.Staff follow your procedures, with each step shown where they need it.

More productive teams.Less time searching, asking and waiting. More time getting work done.

Your own knowledge bank.

Outcomer learns how your systems work, how your organisation wants the work done, and what your staff actually ask. It keeps growing as staff ask new questions, and we keep it up to date.

How Outcomer builds your knowledge bank

Your client data stays yours.

Outcomer never reads, uses or keeps the data in your systems. It finds each box and button by its label, never what’s typed in it, takes no screenshots, and works from your procedures, not your records. It records only the questions staff ask, with client details removed, so you can see where help is needed.

How Outcomer keeps your data safe

See Outcomer guide a real task.