Outcomer is designed to guide staff through tasks without reading the records held in their systems. This policy explains the limited information Outcomer does hold: about visitors to this website, people who enquire, and the organisations and staff who use the service. Version 1.2, effective 24 October 2026.
Outcomer is a trading name of Outcomer Limited · Company No. 17323030 · Read with the Terms of Service
Outcomer is a trading name of Outcomer Limited, a company incorporated in England and Wales (Company No. 17323030) with its registered office at 124–128 City Road, London EC1V 2NX. We provide the Outcomer service: AI that maps an organisation's procedures onto the systems it uses and guides its staff through tasks on screen.
For the information described in sections 3 and 6 we are the controller. For the information we process on behalf of a customer organisation, described in section 4, that organisation is the controller and we are its processor, under the Data Processing Terms in our Terms of Service.
You can contact us about privacy through the form at outcomer.ai/contact, by telephone on +44 20 4577 1442, or by post to the registered office. We do not publish an email address on this website.
There are three kinds of information involved in Outcomer, and they are treated differently.
Our hosting provider records the IP address, browser and device type, pages requested and time of each request. Used for security and to keep the site working. Basis: our legitimate interest in operating a secure website. Kept for twelve months.
We use Vercel Web Analytics to count page views, the pages visited and the site a visitor came from. It sets no cookies, does not identify individual visitors and does not follow anyone across other websites. Basis: our legitimate interest in understanding which pages are read.
Some of our emails link to a page prepared for your organisation. When that page is opened we record the date and time, the browser type and the page that linked to it, and what was clicked or watched on the page (for example, whether the video was played and how far the page was read). We use this only to follow up our email, and we use no third-party trackers for it. Basis: our legitimate interest in following up business correspondence. Kept for twelve months.
If you arrive from one of our ads, the ad’s click reference is recorded with any demo request you make, to measure our advertising. No cookies are used. Basis: our legitimate interest in measuring our advertising. Kept for twelve months.
When you book a demo, request a Task Map or contact us we collect your name, organisation, work email address, telephone number, the procedure you would like mapped and the systems it uses. We use this to reply, to prepare the Task Map, and to follow up. Basis: taking steps at your request before entering a contract, and our legitimate interest in responding to business enquiries. If no trial follows, we delete it twelve months after our last contact with you.
We write to named people at organisations we believe may benefit from Outcomer, using business contact details that are publicly available or that the organisation has published. Basis: our legitimate interest in business-to-business marketing. Every message tells you how to stop further contact; one reply is enough, and we keep your name and address on a suppression list so that we do not write again. Links in our emails carry a short reference, so we can tell which email led to a visit to our site or a demo request. It is kept with the outreach record and deleted with it. No cookies are used.
When you book a demo on our site, we record your email address, the time you choose and the page you booked from, and send you a confirmation and calendar invitation. We use this only to hold the demo and follow it up.
We do not collect special category data in the course of these activities and ask that you do not send it to us. We do not carry out automated decision-making about individuals that has legal or similarly significant effects.
When an organisation uses Outcomer, we process the following on its instructions and under the Data Processing Terms in our Terms of Service. The organisation decides who may use Outcomer, who may see the training log and how long records are kept. Staff with questions about how their employer uses Outcomer should ask their employer; we help employers respond.
The procedures, policies, manuals and how-to questions from its support history that have passed the same check on the organisation's side, and the Task Maps our engine builds from them. Used only to map, maintain and support the service for that organisation. Never used for any other customer and never used to train shared AI models.
Outcomer never reads the content of any field, or anything saved in your systems. Nothing from the screen is saved or sent. To show where to click, the Support bar finds the button or box a step names by its label (for example the “Save” button), on the computer only, and marks it with a green circle. Nothing about the screen leaves the computer.
The organisation's IT team installs the Support bar and approves what it may send, from a fixed list. Before a question leaves the computer, the bar checks it there. A question is sent only if every word is an ordinary word or one of the organisation's own system, screen or field names. A question containing anything else, such as a name, account or reference number, email address, phone number or postcode, is not sent, and the person is asked to rephrase it. The bar sends the checked question, the staff reference the IT team sets, and progress: which of the procedure's requirements was met, or that the person was stuck. It talks to one address only, api.naheni.com, and keeps a plain-text log on the computer of every message it sends and receives, for the IT team. When a question has to be matched to a task by our AI model provider, the provider receives only the checked question and the titles of the organisation's tasks. Questions passed to Outcomer by the organisation's own AI assistant (for example Microsoft 365 Copilot) go through the same check the moment they arrive; a question that fails is discarded before any AI or log sees it.
For each task we keep who asked (the staff reference the IT team sets), the task the question matched (not the text of the question), which of its requirements were met and when, and whether the support desk was needed. These records make the service work, let us fix mistakes, and form the organisation's training log. Retention is set by the organisation; by default records are kept for the life of the agreement and twelve months after it, or deleted earlier on the organisation's instruction.
Name, work email, role, organisation, and login and authentication records for each person given access to Outcomer or to its dashboard.
We hold the ordinary records needed to run the service and the company: business contact details of the people we deal with at customer and prospective customer organisations, Evaluation Plans and Order Forms, invoices and bank-transfer remittance details for directly invoiced customers, support correspondence, and correspondence with suppliers and advisers. We do not take card payments and hold no card data. Basis: performance of a contract, our legal obligation to keep accounting records, and our legitimate interest in managing customer relationships.
We share personal data only with providers that help us run the service and the business, each under a written contract limiting what they may do with it:
Customer organisations are given at least thirty days' notice of any change to the providers that process their service information, and may object.
Service information is held in the region agreed with each customer. Some providers, including website hosting, may process limited technical data such as server logs in the United States or other countries. Where personal data leaves the United Kingdom we rely on the UK's adequacy regulations or on the UK International Data Transfer Agreement or Addendum, and we will provide details on request.
We apply technical and organisational measures appropriate to the information we hold: encryption in transit and at rest, access limited to named staff, multi-factor authentication on our systems, and logging of administrative access. The Support bar never reads the content of any field. As soon as we begin discussions with an organisation we send it a confidentiality undertaking, signed by us, covering its systems and procedures.
This website sets no cookies, and our analytics works without them. The Outcomer dashboard and extension keep a strictly necessary sign-in token so that you stay logged in; it is removed when you sign out or it expires. We do not use advertising or tracking cookies. The website also remembers which country version you are viewing, in your own browser, so it shows you the same version next time. It is not used to track you.
Under UK data protection law you have the right to ask us for a copy of the personal data we hold about you, to have it corrected or deleted, to restrict or object to our processing of it, to receive it in a portable form where we process it under a contract or with your consent, and to withdraw any consent you have given. You may object at any time to business outreach. To exercise any of these rights contact us using the details in section 1; we respond within one month. If your information is processed because your employer uses Outcomer, please contact your employer, who controls that information; we will help them respond. You have the right to complain to the Information Commissioner's Office (ico.org.uk) if you are not satisfied with how we handle your data.
If you are outside the United Kingdom you may have similar rights under the law where you live, including in the European Economic Area. Requests from any jurisdiction may be made using the same contact details.
Outcomer and this website are directed at organisations and professionals acting in the course of business. We do not knowingly collect personal data from consumers or from anyone under 18.
We will post any revised version at outcomer.ai/privacy with a new version number and effective date. Where a change materially affects people whose data we already hold, we will notify the contacts we have for the organisations concerned.
Outcomer Limited, trading as Outcomer
Company No. 17323030 · Registered office: 124–128 City Road, London EC1V 2NX
Privacy contact: outcomer.ai/contact, +44 20 4577 1442, or by post to the registered office
Version 1.0 — effective 20 October 2026