UK claims · case orientation

Outcomer prepares your claims for examiners.

Your examiners still decide the claim.
We prepare the requirement set they work against.

Today, much of that preparation still sits with the examiner.

Before judgement begins, Outcomer identifies every statutory, regulatory and internal requirement engaged by the claim,
checks each one against the file, and produces a Case Orientation Report.

It can be run at the beginning, and again whenever the claim is updated,
to orientate the examiner.

Your examiner opens the report, not a raw file —
an estimated 36–41% less time on each claim, given back to judgement.

Teams we support in United Kingdom

Each team page shows the requirement set prepared for that line of business.

Casualty & EL/PL liabilityLiability, causation and quantum against the pre-action protocols, your policy terms and your handling standards.Protocol + your rules Complex property & major lossPolicy conditions, warranties and sub-limits against what the file evidences.Your requirement set Escalated complaintsStage-two and final response decisions against DISP, the Consumer Duty and your own complaint-handling standards.Regulatory + your rules

Your team not listed? If you review claims against written requirements and standards, we can configure Outcomer for you.

Escalated complaints is the one UK requirement set already built — sourced from the issuing authorities, held under version control, and ready for your sign-off.

Security Deployed inside your own environment. The software and the model run in your estate, and nothing about the claim leaves your tenancy. How the boundary works → Governance Every requirement traced to the authority that issued it, held under version control, and reproducible against the rules as they stood. How the corpus is controlled →
Configured to your work

Configured to your rule book, and signed off before anything runs.

The FCA claims-handling rules and the Civil Procedure Rules pre-action protocols, your policy wordings, and your own handling standards. Loaded under NDA. Your standards sit in your own configuration only. Nothing derived from them enters the shared regulatory corpus, and no other client’s configuration can draw on them.

Maintenance is agreed at the same time — we monitor the instruments, decompose any change, you sign it off, and it applies from the effective date. Requirements are date-gated, so a claim from 2021 is examined against the rules as they stood in 2021.