Tour tools only help with the tasks someone has built a walkthrough for. Outcomer builds a knowledge base of your systems and procedures, so it can guide staff through whatever they ask, even a task nobody has written a guide for, and your team never has to spec, build or maintain walkthroughs. We set it up for you, on bought-in or in-house systems.
Book a 10-minute demo| Typical enterprise digital adoption platform | Outcomer | |
|---|---|---|
| Who builds the guidance | Usually your own team, using the platform's editor | We map your system and build the guidance for you |
| How staff get help | Walkthroughs, help menus and an AI chat that answers from approved knowledge sources and can launch pre-built walkthroughs or ActionBot tasks | Staff ask in plain words and get instant support on screen, with each click confirmed |
| Built for | Large enterprises with many applications | Organisations with around 500 or more system users |
| Keeping it up to date | Your team updates walkthroughs when systems change | We update the guidance as your system changes |
| Your record data | Depends on the platform and how it is configured | Never read or stored. Outcomer sees only buttons, menus and steps |
| Getting started | Typically a sales process and enterprise contract | A 10-minute demo, then your department set up free for a validation trial and a value trial |
If you are a large enterprise with a team ready to build and manage walkthroughs across many applications, an enterprise platform such as WalkMe may suit you well. Outcomer is for organisations that want the result without the build.
No. We take your SOPs, manuals and support queries and map each task in your system for you.
Yes. Outcomer is configured to bought-in systems such as Bullhorn or Salesforce, and to systems developed in-house.
No. It sees only your system's buttons, menus and the steps of each task. Designed not to read record data.
Book a 10-minute demo. After it, we’ll set up your department free of charge. A small trial confirms it’s accurate, then a larger trial measures the drop in support queries. Book a 10-minute demo.