Quality staff can ask how to do a task in Vault QMS and see each step on their own screen. The steps follow your company's SOPs and Vault set-up, not a generic manual.
Book a 10-minute demoAfter the demo, we’ll set up your department free of charge. A small trial confirms it’s accurate, then a larger trial measures the drop in support queries.
We check every step works before your staff see it.
Outcomer isn’t a library of ready-made Veeva Vault QMS guides. We build your guides from your own procedures, on your own Veeva Vault QMS set-up, and test each one before your staff use it.
Your quality staff get the answer on screen, in Veeva Vault QMS and the systems around it, instead of interrupting a colleague or raising a ticket.
SOP training tells staff what to do, but not always where to click in Vault. Outcomer answers their questions while they work in Vault QMS, using your own SOPs and set-up.
General answers for the standard product. Your own set-up may differ, and that’s what Outcomer follows.
Tasks assigned to you appear on the Home tab under My Tasks, and on the record or document itself. Tasks offered to several people appear under Available Tasks until someone accepts them. A task near or past its due date shows a status icon.
If the task was sent to a group, you must accept it before you can complete it. Click Accept first, then Complete. Once accepted, the task moves to your My Tasks list.
Yes. A red banner means the task is overdue, but you complete it in the same way. Click Complete, fill in the required fields and click Complete again.
Some tasks and verdicts need an eSignature, where you enter your Vault username and password. Vault blocks saved passwords here for compliance reasons, so you have to type it. You may also be asked to choose a capacity for your signature.
Access to quality records is often tied to Quality Team roles. If you aren't assigned to a role on the record, you may not be able to see it, and if you are removed from a role, Vault cancels your tasks for that role. Ask the record owner or your Vault admin to check your role. Your set-up may differ.
Open the record and, in the Quality Team section, click Manage Team. Type a name in the Team Member field and select it, then save. Some roles only accept eligible users, and your Vault may label this section differently.
Create a Quality Incident record and add a description and any photos or files. If your company has set it up, you can also scan a QR code on your phone and submit a short intake form. A quality reviewer then decides whether it needs a quality event.
When the reviewer moves the incident to the Requires Quality Event state, Vault creates a related Deviation and copies the details and attachments across. If it doesn't qualify, the incident can be closed instead. Your Vault may create other event types, so your set-up may differ.
In QualityDocs vaults with single-document change control, open the document and choose Open Change Control from All Actions. Complete the fields, including Document Change Action, which decides whether it goes through draft creation or withdrawal. Then start the approval workflow from the change control document. The change takes effect when the document reaches its steady state.
Where the Deviation Agent is switched on, edit the deviation and click the Generate Summary icon next to the investigation summary or CAPA plan summary field. Check the draft carefully, because you are responsible for it, then click Save. It works best later in the lifecycle, when the record is more complete.
If your quality staff ask questions like these every week, Outcomer answers them on their own screen, using your own Veeva Vault QMS set-up and procedures.
See which Veeva Vault QMS tasks staff ask about most, which procedure answered each question, and whether it was finished or passed to your support desk. Your IT team can export it at any time.
Outcomer never reads, uses or keeps the data in your systems. It finds each box and button by its label, never what’s typed in it, takes no screenshots, and works from your procedures, not your records.