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Outcomer for collections and servicing

Your collections agents ask how.
Outcomer shows them.

Instant support on your collections agents’ own screens, from your own procedures. We build it and keep it up to date.

Book a 10-minute demo

After the demo, we’ll set up your department free of charge. A small trial confirms it’s accurate, then a larger trial measures the drop in support queries.

How the free trial works

We check every step works before your staff see it.

Outcomer showing a claims handler how to record a settlement, with the box or button to use outlined in green.

Two ways Outcomer helps your staff.

Shown on their own screen.Outcomer guides staff step by step through the task, in your systems and following your procedures.
Through the AI support you already use.Outcomer gives Copilot, ServiceNow Now Assist and other AI assistants step-by-step knowledge of your own procedures, so their answers fit how your organisation works.See how it works with Copilot

Built on your organisation’s own systems and procedures, from Salesforce, Microsoft Dynamics 365 and ServiceNow to the ones you’ve built in-house.

Upgrade your staff support.

Instant, step‑by‑step guidance on their own screen. No videos, no manuals, no interrupting colleagues: just the next step.

Done right first time.Staff follow the same steps every time, so tasks are done correctly and consistently, not by guesswork.
Guidance at the moment it’s needed.Staff ask, and Outcomer shows them each step on their own screen as they work.
New starters and new systems, up to speed faster.When someone joins or a system changes, Outcomer shows them what to do on their own screen. They get it right from day one, without waiting for a training session or asking a colleague.
Nothing for your team to build.No guides to write, no training videos to make, nothing to keep up to date.

We configure it. You test it. You decide.

We cover the cost of configuring Outcomer for your systems and procedures. Your phased trial lets you:

  1. Check accuracy. Confirm the guidance follows your procedures and helps staff recover from mistakes.
  2. Measure the difference. See how many “how do I” questions staff resolve without contacting support.
  3. Decide on the evidence. Judge the actual benefit before committing to a subscription.

We keep it up to date, too. Maintaining your guidance is included in the subscription, so your team doesn’t create or maintain guides.

Book a 10-minute demoHow the free trial works
Everyday questions

Tasks your collections agents ask about

How do I set up a payment arrangement?Shows the affordability steps and what to record, from your procedure.
How do I put an account on hold?Shows when a hold applies and how to set it.
How do I record a dispute?Shows each step of your disputes process.
How do I record a customer’s vulnerability?Shows what to record and who to tell, your way.
Instant support

Answers from your own procedures.

Collections agents get the answer on screen, in your collections and servicing systems, instead of interrupting a colleague.

Always current

Guidance that stays current.

When a procedure or system changes, we update the guidance, so everyone gets the new way at once.

For managers

A record of every guided task.

See what staff asked for, which procedure answered it, and whether it was finished or passed to your support desk. Your IT team can export it at any time.

Systems

Works with the systems your team already uses

Don't see your system?Ask usWe'll add it for you. Whatever your team uses, including your own in-house software, we map how it works and add it to your knowledge base, so your staff get the same answers on screen.
See all systems
Security

Your client data stays yours.

Outcomer never reads, uses or keeps the data in your systems. It finds each box and button by its label, never what’s typed in it, takes no screenshots, and works from your procedures, not your records. It records only the questions staff ask, with client details removed, so you can see where help is needed.

Security pack and data-protection terms available before you send us anything. Hosted in the region you choose: UK, EU, US or Australia. Security details

See Outcomer guide a real task.

Book a 10-minute demo