Most guidance tools can only show the flows your team has built. Outcomer builds a knowledge base of your systems and procedures, so it answers what staff actually need, whether or not a guide exists yet, with nothing for your team to spec, build or maintain. We set it up for you, on bought-in or in-house systems.
Book a 10-minute demo| Typical digital adoption platform | Outcomer | |
|---|---|---|
| Who creates the content | Usually your own team, using authoring tools | We map every task in your system for you |
| Where guidance comes from | Flows your team designs, plus AI answers summarised from the documents you connect | Your SOPs, manuals and real support desk questions |
| How staff get help | Walkthroughs, pop-ups, self-help and AI answers, with ScreenSense surfacing content your team has already built | Staff ask in plain words and are guided click by click until the task is done |
| Keeping it up to date | Your team edits content when processes change. An AI auto-heal feature, in beta, repairs some broken on-screen targets. | We update the guidance as your system changes |
| Your record data | Depends on the platform and how it is configured | Never read or stored. Outcomer sees only buttons, menus and steps |
| Getting started | Typically an annual enterprise agreement | A 10-minute demo, then your department set up free for a validation trial and a value trial |
If you have a digital adoption team ready to design and maintain content, a platform such as Whatfix may suit you well. Outcomer is for organisations that want the guidance without the authoring work.
No. We build the guidance from your SOPs, manuals and support queries, and keep it updated.
Bought-in systems such as Salesforce, Microsoft Dynamics 365 or Guidewire, and software developed in-house.
No. It sees only your system's buttons, menus and the steps of each task. Designed not to read record data.
Book a 10-minute demo. After it, we’ll set up your department free of charge. A small trial confirms it’s accurate, then a larger trial measures the drop in support queries. Book a 10-minute demo.