Step-by-step guides only cover the tasks someone has recorded. Outcomer builds a knowledge base of your systems, procedures and support history, so it guides staff live inside the system they are using, even through tasks nobody has recorded, with nothing for your team to make or maintain. We set it all up for you.
Book a 10-minute demo| Step-by-step guide tools | Outcomer | |
|---|---|---|
| What staff get | A written guide with screenshots, which can also be played as an on-screen walkthrough of the recorded steps | Live guidance inside the system, highlighting where to click |
| How they use it | Pick a suggested guide for the site you are on, then follow it in a side panel or as an on-screen walkthrough of the recorded steps | Ask a question and follow the highlights, with each step confirmed |
| Who creates it | Your team records each process | We map every task in your system for you |
| When the system changes | Your team recaptures or edits the affected steps | We update the guidance for you |
| Your record data | Screenshots record what is on screen. Paid plans can automatically blur sensitive fields when this is switched on. | Never read or stored. Outcomer sees only buttons, menus and steps |
Guide tools such as Scribe are excellent for documenting processes. If you already have guides, we can use them as a starting point for your Outcomer knowledge base, so the work you have done carries straight over.
Yes. Your existing guides, SOPs and manuals are exactly what we use to map each task.
No. They ask Outcomer in plain words inside the system and are guided straight through the task.
No. It sees only your system's buttons, menus and the steps of each task. Designed not to read record data.
Book a 10-minute demo. After it, we’ll set up your department free of charge. A small trial confirms it’s accurate, then a larger trial measures the drop in support queries. Book a 10-minute demo.