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Outcomer answers your staff’s “how do I…” questions in the systems they use every day, step by step, from your own procedures. We build the guidance and keep it up to date.
Book a 10-minute demoAfter the demo, we’ll set up your department free of charge. A small trial confirms it’s accurate, then a larger trial measures the drop in support queries.
| Typical digital adoption platform | Outcomer | |
|---|---|---|
| Who builds the guidance | Usually your own team, using the platform's editor | We map your systems and procedures and build it for you |
| How staff get help | Walkthroughs planned in advance | Staff ask any “how do I…” question and get the steps on screen |
| Tasks with no walkthrough yet | Someone has to build one first | Outcomer can guide them from steps it has already tested, and the task becomes a reusable guide |
| When screens or procedures change | Your team updates the walkthroughs | We update the guidance, and everyone gets the new way at once |
| Across systems | Often set up one application at a time | One procedure can run across several systems, including desktop programs |
| Your data | Depends on the features you switch on | Never reads, uses or keeps the data in your systems |
| Proving the value | Adoption and usage reports | The “how do I…” questions reaching your support desk, before and after |
Most digital adoption platforms need your team to create, test and maintain hundreds of walkthroughs. Outcomer maps your procedures to your software automatically, builds the guides and checks every step on your actual systems before any guide goes live. Anything unclear is raised for review, never guessed. We keep the guidance up to date as your systems and procedures change.
Software that helps staff use the business systems they already have. It shows them how to complete tasks on screen, so they need less training, make fewer mistakes and ask fewer questions.
Yes. Outcomer is an AI-powered digital adoption platform. Staff ask how to do a task, and Outcomer shows each step on their own screen, following your own procedures.
With most platforms, your team builds and maintains the walkthroughs. With Outcomer, we build the guidance from your own procedures and keep it up to date. Staff can ask any question while they work, and one procedure can run across several systems.
No. We map your systems and procedures and build the guidance for you. When a procedure or screen changes, we update it.
No. Outcomer finds each box and button by its label, never what's typed in it, takes no screenshots, and works from your procedures, not your records. It records only the questions staff ask, with client details removed.
Outcomer is priced per department, from £1,500 a month, with set-up free. After the demo, we set up your department free of charge. A small trial confirms it's accurate, then a larger trial measures the drop in support queries.